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1.7
Updated by user May 10, 2015

After my call to TravelPro customer service, I received my order in the afternoon mail. The package was sent FEDEX ground then transferred to USPS.

There was a USPS tracking #. I don't know why TravelPro does not track orders to provide the shipping methods or find out any important shipping information. That is poor customer service. 5 weeks is still too long to receive an order.

I had previous poor customer service with warranty items.

They just make it too difficult to resolve product issues. DON'T BUY TRAVELPRO UNLESS YOU DON'T MIND EXTREMELY BAD CUSTOMER SERVICE.

Original review posted by user May 08, 2015

UAL baggage broke one of my MaxLite3 wheels. Called TravelPro customer service to order repair part.

4/3/15: ordered replacement part (Beth), quoted (and charged) $11.00 shipping. 4/21/15: TravelPro claimed order submitted. 4/22/15: TravelPro claimed that order was processed "regular mail' with no tracking no. 4/23/15: Charge posted to CC.

5/1/15: Called asking for status. Was told that if I don't receive product by 5/6/15, call back. 5/8/15 (Jennifer): Called back, CS told me that product delivery will take 4-6 weeks. CS could not tell me how long I should wait before cancelling order.

CS recommended to wait 2 weeks. I will wait the 2 weeks.

Prior to my order, I viewed testimonials of poor TravelPro CS/Warranty policy but I took a chance. BOTTOM LINE: TRAVELPRO HAS POOR CUSTOMER SERVICE/WARRANTY POLICY AFTER PRODUCT PURCHASE.

I WILL NEVER BUY ANOTHER TRAVELPRO PRODUCT AGAIN. MY OPINION IS THAT CS IS WHERE YOU HAVE RETURN/LOYAL CUSTOMERS BUT APPARENTLY TRAVELPRO DOES NOT HAVE THIS POLICY.

Reason of review: Poor customer service.

Monetary Loss: $34.

Preferred solution: Deliver product or service ordered.

TravelPro Cons: Customer service, Shipping policy.

Location: Honolulu, Hawaii

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Guest

Darn! I ordered replacement parts 3 weeks ago, still waiting and have a trip.

NOT good! !

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