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TravelPro - Broken wheels - One month of use
TravelPro - Broken wheels - One month of use
Purchased a TravelPro ProGrip suitcase on 4/4/2018 from TJ Maxx for a trip to Europe. On 5/28/2018 while pulling the suitcase from train station in Exeter, UK, both wheels disintegrated. I also had with me a Samsonite suitcase that was about 5 years old. The wheels in...
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Anonymous
ComfortableBurmese

Note: The TravelPro broken wheel is shown on the left. On the right is a photo of the wheel on my 5 year old Samsonite which was taken on the same trip as the TravelPro.

1.0
I didn't like
  • Refund policy
#1267252
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My Travelpro Crew 8 handle broke in April. I have called customer service 3 times and placed an order for a new handle in May. I was told it would arrive in late May then early June. Its almost July and I still have not received it however my credit card was charged....
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#1067948
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Not sure what a lifetime warranty means. It does not mean that the company will have the parts. I need a wheel insert which I believe was defective when my wife bought the product but I have had it for several years. The bag has never been checked because DFW baggage...
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#1063254
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TravelPro - Worst Luggage Ever
I am an X-airline employee and have traveled extensively utilizing numerous brands of bags. Travelpro by far is the worst I have ever used and will never buy another one. After 3 trips the wheels in the back of the spinner quite working and they want almost $40 to...
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1.9
Product
#863539
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Travelpro Luggage Review

They have the worst customer service in the world do not buy a bag from them. I have waited over a month for them to make a call on to fix bag or not. They will not fix the zipper.
#752499
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UAL baggage broke one of my MaxLite3 wheels. Called TravelPro customer service to order repair part. 4/3/15: ordered replacement part (Beth), quoted (and charged) $11.00 shipping. 4/21/15: TravelPro claimed order submitted. 4/22/15: TravelPro claimed that order was...
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Anonymous
Anonymous

Darn! I ordered replacement parts 3 weeks ago, still waiting and have a trip. NOT good! !

1.5
I didn't like
  • Customer service
  • Shipping policy
#632821
Reply to reviews
The handle on crew9 luggage has a design flaw and hurt mine and my wife fingers pinched in between the retractable. This is a safety issue for me and don't feel confident to use it. The customer service is the worst that i ever have to deal with. The lady i spoke to...
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#538109
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CAVEAT EMPTOR – let the buyer beware… TravelPro / Atlantic / Austin House makes warranty statements, but fails to honor them under the guise of "˜wear and tear'. My personal experience relates to a hardside case that has failed hardware. The factory authorized agent...
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Anonymous
Lisa

I will never by any Travelpro product. 6mos after owning my rolling bag, wheels started to breakdown. Company refused to fix it, said I could send the bag in for repair at m...

Anonymous
Mitch

I had the same thing happen to me. They told me "5" years though. So I guess "lifetime" keeps decreasing. They really need to put these numbers in their warranty documentation...

Jiddah, Al Jawf
#262338
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Long story short: Had TravelPro large suitcase. Used it twice and never even checked it. Second time, it tipped over in the hotel room. The pull out handle was bent so bad it wouldn't retract, making the case (which was in otherwise pristine condition)...
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Anonymous
Shawn

Just called to check if an issue with two of my Platinum II bags will be covered under their "Limited Lifetime Warranty" - seams are coming apart. I was told that their "Limi...

Anonymous
BOOO

to check company like Travel pro International ask them to honer their advertising. Just to purchase and write a review does not say about customer service the company offers ...

#225801
Reply to reviews