5 comments

Long story short: Had TravelPro large suitcase. Used it twice and never even checked it. Second time, it tipped over in the hotel room. The pull out handle was bent so bad it wouldn't retract, making the case (which was in otherwise pristine condition) unusable.

E-mailed the company, but they made me take it into their "Authorized Repair Center," 45 minutes from where I live (one way), before they would even comment on whether their "lifetime warranty" would cover it.

After several e-mails and calls, and 3 hours and counting of my life, I am told that they won't cover the costs of repair, which are about $40.

Any suitcase that tips over once and becomes completely useless is, in fact, defective. They should be built to take a minimal amount of normal use, and I have several pieces of less luggage that have endured much worse.

But, TravelPro feels otherwise, and seems to believe that its business model is better served by saving $40 (or, I imagine it would have been even less for them)than keeping a customer.

I got the run-around for nothing, when any other company would have been bending over backwards to make things right.

Had an Experience with TravelPro?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Long Beach, California, United States #810910

Just called to check if an issue with two of my Platinum II bags will be covered under their "Limited Lifetime Warranty" - seams are coming apart.I was told that their "Limited Lifetime Warranty" EXPIRED IN 2010!!!!!

I called and asked teh Customer (lack of) service person how I was to know the "Limited Lifetime Warranty" had an expiration date when it was 1 - not on the documentation that came with the bag and 2 - not on the website. In fact, the website states that their Atlantic line has a 10 year warranty and the Paltinum II has Limited Lifetime Warranty. So what is the definition of Limited Lifetime?

When the company decides to stop honoring it?I like the bags, but the conditions under which we originally purchased them are not being met.

Anonymous
#467472

to check company like Travel pro International ask them to honer their advertising.Just to purchase and write a review does not say about customer service the company offers during the lifetime warranty on Platinum product.

. I support claims as company stop carrying about the customer when they support the advertising that issued with product.

But sadly it stops when you need it.Goodwill of the company is a joke when Travelpro refuse the warranty you are entitle to in the first place.

:cry

Anonymous
to BOOO Mobile, Alabama, United States #643572

In a year since the latest complaint nothing seems to have changed. The part I need for my handle has been on backorder since at least March 26th with no ETA. They are not willing to do anything to keep me as a customer, so I'm off to anywhere but TravelPro/Atlantic.

Anonymous
#443177

the travel pro platinum warranty refused.director of repairs refused any help as she does not care not about customer and not people she works for.

the business was build the hard way and today you are loosing customers.we found travel pro failed us

Anonymous
#258594

I have had Travelpro luggage for the past 20 years. I have never had a problem.

I just replaced my old bag and am using their new Crew 8. I could not be happier.

The only problem I had with my old bag was losing the zipper pulls. I chalked that up to baggage handlers.

Otherwise...love my Travelpro

You May Also Like

Saladmaster - Fake positive Reviews by Dealers ( Disgusting Food ) Saladmaster "as you can see, there are many many negative reviews about salad master. A cook ware that can cost up to $3,500.00 . It's a Sham when dealers on top..." Read more Scentsy - DON'T get taken by the "Join us and start your own business for $99!" Scentsy "I live in the same city as Scentsy headquarters, in Meridian Idaho. I have 5 big complaints as a Scentsy consultant. 1. The people who work at Scentsy treat me..." Read more Case Boss - No item received Case Boss "Scammer. I've patiently waited and really excited to have my new case, its 3 weeks now but did not received any updates. I searched the internet about case boss and..." Read more Enagic USA - Enagic Kangen - An Evil Pyramid Scheme Miracule Cure Product/Company Enagic Usa "Without a doubt, MLM/Pyramid Scheme companies have been fleecing victims for decades and Kangen/Enagic is no exception; destroying families and tearing apart friends and communities. Most of these products..." Read more Color By Pascale - Order Never Recieved Color By Pascale "Hello my name is Renee Anderson-Cook, and I placed an order on June 2nd 2017 for three different lip color shades to be delivered to me. I paid $17.97 for..." Read more Shopify - Scam/Rip Off Shopify " I ordered two bras off the website. Got a email confirmation of my order never got a tracking number emailed customer service never got a reply over a month..." Read more Omni Hotel - AVOID AVOID AVOID AVOID Omni Hotel "NO WELCOME DRINK NO WATER PRESSURE IN THE VILLA MOLD IN THE BATHROOM BLOOD STAINS ON FRESH SHEETS STAINS ON FRESH TOWELS BUGS ALL OVER THE TOILET DINNER RESERVATIONS POLICY..." Read more Brent Guild / iGalen Victoria was the victim of a scam, now being harrassed Igalen Victoria "I am Brent Guild, and as you can see I am not afraid to show my name as was this poster. victimofbrentguild is actually the company iCloudUK.com that runs under..." Read more